Customer Marketing Manager
Supio
Marketing & Communications, Customer Service
Seattle, WA, USA
USD 100k-145k / year + Equity
Posted on Oct 27, 2025
Customer Marketing Manager
Seattle
Marketing
In office
Full-time
About Us
Supio is a trusted AI platform purpose-built for law firms, reshaping how data drives impactful outcomes. Our innovative approach blends technology with deep legal expertise, making us a leader in our field. We go beyond surface-level AI to deeply understand our customers’ daily needs, empowering law firms with unparalleled data insights. Supio delivers human-level, accurate analysis of complex data and legal records, quickly and efficiently bringing critical insights when they matter most. Trusted by top litigation lawyers, our platform has supported over $1 billion in settlements.
Headquartered in Seattle with an office in San Francisco, we raised $60M Series B in April 2025 led by Sapphire Ventures with Mayfield and Thomson Reuters Ventures, bringing total funding to $91M. We're scaling rapidly and looking for exceptional talent to join us in this next phase of growth.
We're looking for passionate team members who are motivated by our mission and ready to help us achieve it.
Who Are We Looking to Add to Our Team?
We’re seeking a Customer Marketing Manager to build and scale programs that turn Supio customers into lifelong advocates. You’ll lead initiatives that deepen engagement, drive retention, and amplify customer success stories—fueling our growth and shaping how the legal world perceives Supio.
This is a hands-on, strategic role that blends storytelling, analytics, and community-building. You’ll partner closely with Sales, Product, and Customer Success to ensure our customers see, feel, and share the impact of Supio every day.
What You’ll Do
- Drive Retention & Loyalty: Build lifecycle campaigns that keep customers engaged, informed, and invested.
- Champion Advocacy: Launch customer programs that spotlight success stories through case studies, testimonials, and events.
- Fuel Growth: Identify opportunities to upsell, cross-sell, and expand relationships across firms.
- Gather Insights: Lead customer advisory boards and community forums to shape product direction and innovation.
- Create Impactful Content: Turn data and customer outcomes into stories that drive credibility and influence.
- Build Community: Develop spaces (digital and live) where Supio customers connect, learn, and collaborate.
- Measure What Matters: Track campaign performance, engagement, and customer marketing ROI.
What We’re Looking For
- 5+ years in customer or lifecycle marketing, ideally in SaaS or B2B tech.
- Proven ability to build advocacy programs and create customer-driven content.
- Strong storytelling skills with a data-driven mindset.
- Experience collaborating across Customer Success, Sales, and Product teams.
- A creative, strategic thinker who thrives in a fast-paced startup environment.
- Background in legal tech or professional services marketing is a plus.
Compensation
The base salary range for this position in Seattle is a range of $100,000 – $145,000. This role is also eligible for stock options. Compensation may vary within this range depending on a number of factors, including a candidate’s qualifications, skills, competencies, and experience.
Benefits & Perks
Supio offers an extensive benefits package and perks which include:
- Health insurance: medical, dental, and vision
- 401k
- Flexible paid time off (PTO) and company-paid holidays
- Monthly commuter subsidies
- DoorDash subsidies for breakfast and dinner
E-Verify Participation Notice
Supio participates in E-Verify, an employment authorization program through the U.S. Department of Homeland Security and the Social Security Administration.
Equal Employment Opportunity (EEO) Statement
Supio is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
First name *
Last name *
Email *
LinkedIn URL *
Resume *
Click to upload or drag and drop here
Cover letter
Click to upload or drag and drop here
LinkedIn Profile *
This role requires working from our downtown Seattle office. Are you located in the Seattle area and can be in the office 5 days/week? *
Req ID: R20
