Manager, Customer Success
Supio
Sales & Business Development, Customer Service
Seattle, WA, USA
USD 160k-175k / year + Equity
Posted on Nov 21, 2025
Manager, Customer Success
Seattle
Customer Success
In office
Full-time
About Us
Supio is a trusted AI platform purpose-built for law firms, reshaping how data drives impactful outcomes. Our innovative approach blends technology with deep legal expertise, making us a leader in our field. We go beyond surface-level AI to deeply understand our customers’ daily needs, empowering law firms with unparalleled data insights. Supio delivers human-level, accurate analysis of complex data and legal records, quickly and efficiently bringing critical insights when they matter most. Trusted by top litigation lawyers, our platform has supported over $1 billion in settlements.
Headquartered in Seattle with an office in San Francisco, we raised $60M Series B in April 2025 led by Sapphire Ventures with Mayfield and Thomson Reuters Ventures, bringing total funding to $91M. We're scaling rapidly and looking for exceptional talent to join us in this next phase of growth.
We're looking for passionate team members who are motivated by our mission and ready to help us achieve it.
Who Are We Looking to Add to Our Team?
Supio is growing fast — and we’re on a mission to transform how our customers work using AI. We’re looking for an experienced Manager of Customer Success to lead a high-performing team of 4–6 CSMs. You’ll drive adoption, retention, and renewals while ensuring every Supio customer becomes a raving fan. Join Supio and help us redefine customer success in the AI era.
What You’ll Do
- Lead & Develop a Team: Coach, mentor, and grow a talented group of CSMs. You’ll invest in their professional development and foster a culture of continuous learning and achievement.
- Drive Customer Value: Understand what matters most to our customers and ensure Supio delivers measurable impact.
- Own Renewals & Retention: Hit renewal targets, reduce churn, and identify expansion opportunities across your customer base.
- Build Relationships: Partner with key accounts to align Supio’s solutions with their business goals.
- Optimize Processes: Refine success playbooks for onboarding, QBRs, risk management, and upsell motions.
- Collaborate Cross-Functionally: Work closely with Sales, Product, and Support to deliver a seamless customer experience.
- Leverage Data: Use KPIs to guide your team’s performance and improve customer outcomes.
- Handle Escalations: Lead customer issue resolution with urgency and empathy.
What You’ll Bring
- 5+ years in Customer Success or Account Management (SaaS preferred), including 2+ years managing teams
- Proven record of driving renewals and retention
- Passion for coaching and developing talent
- Experience with legal tech or legal clients (a plus)
- Data-driven and customer-obsessed mindset
- Strong collaboration and communication skills
- Familiarity with CS tools (Gainsight, ChurnZero, Vitally, etc.) and CRMs (HubSpot, Salesforce)
Compensation The base salary range for this position is 160,000-175,000 annually plus bonus and equity. Compensation includes base salary and a variable component, as well as equity. Compensation may vary outside of this range depending on a number of factors, including a candidate
Benefits & Perks
Supio offers an extensive benefits package and perks which include:
- Health insurance: medical, dental, and vision
- 401k
- Flexible paid time off (PTO) and company-paid holidays
- Monthly commuter subsidies
- DoorDash subsidies for breakfast and dinner
E-Verify Participation Notice
Supio participates in E-Verify, an employment authorization program through the U.S. Department of Homeland Security and the Social Security Administration.
Equal Employment Opportunity (EEO) Statement
Supio is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Req ID: R23
